Privacy Policy

Privacy Policy Last Updated: 04/20/25

At Face Glow NYC, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

We also collect personal information that you voluntarily provide, such as:

  • Name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Payment details (processed securely through Shopify and/or third-party payment gateways)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your order or inquiries

  • Provide customer support

  • Send updates, promotions, and marketing emails (you can opt out anytime)

  • Improve our website and services

  • Prevent fraud and ensure secure transactions

3. Sharing Your Information

We share your personal information only with trusted third parties who help us operate our business, such as:

  • Shopify (our eCommerce platform)

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping providers

  • Email marketing platforms

We do not sell, rent, or trade your personal information to third parties.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and deliver personalized content. You can control or disable cookies through your browser settings.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

6. Your Rights

If you are a U.S. resident, you may have the right to:

  • Access the personal information we hold about you

  • Correct or update your information

  • Request deletion of your data

  • Opt-out of marketing communications

To exercise these rights, contact us through the information below.

7. Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. All transactions are processed through secure systems.

8. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

For more information or questions about our privacy practices, please contact us through our website or customer service portal.