Privacy Policy

Privacy Policy Last Updated: 11/25/25

At Face Glow NYC, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

 

1. Information We Collect

When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about your interactions with our website, such as the pages you view, the products you click on, and the actions you take (e.g., adding to cart, initiating checkout).

We also collect personal information that you voluntarily provide, such as:

  • Name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Payment details (processed securely through Shopify and/or third-party payment gateways)

 

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your order or inquiries

  • Provide customer support

  • Send updates, promotions, and marketing emails (you can opt out anytime)

  • Improve our website and services

  • Prevent fraud and ensure secure transactions

  • Provide you with targeted advertisements or marketing communications we believe may be of interest to you.

  • Measure the effectiveness of our advertising campaigns.

 

3. Sharing Your Information

We share your personal information with trusted third parties who help us operate our business, fulfill your orders, and provide targeted advertising. These third parties include:

  • Shopify (our eCommerce platform)

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping providers

  • Email marketing platforms

  • Social Media and Advertising Platforms (e.g., TikTok, Meta/Facebook, Google)

Specific to Advertising Partners: We share information about your use of the Site, your purchases, and the personal information you provide (such as your email address or phone number) with our advertising partners. This allows us to show you relevant ads on other platforms and measure the performance of our ads.

We do not sell, rent, or trade your personal information to third parties in exchange for money.

 

4. Cookies, Pixels & Advertising Technologies

We use cookies, pixels, tags, and Application Programming Interfaces (APIs) to improve your browsing experience, analyze website traffic, and deliver personalized content.

TikTok Pixel & Events API: We use the TikTok Pixel and Events API to measure the effectiveness of our advertising and to optimize our marketing. These technologies allow us to track visitor actions on our website (such as "View Content," "Add to Cart," and "Purchase") and share this data with TikTok.

Advanced Matching: We utilize "Advanced Matching" features provided by partners like TikTok. This involves sharing hashed (securely encrypted) customer data—such as your email address or phone number—along with your browsing data. This allows our advertising partners to match your website activity to your profile on their platform to serve you more relevant ads and improve ad measurement.

You can control or disable cookies through your browser settings.

 

5. Behavioral Advertising & Opt-Out

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising by using the links below:

 

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

 

7. Your Rights

If you are a U.S. resident, depending on your state, you may have the right to:

  • Access the personal information we hold about you

  • Correct or update your information

  • Request deletion of your data

  • Opt-out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising.

To exercise these rights, contact us through the information below.

 

8. Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. All transactions are processed through secure systems.

 

9. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect information from children.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

11. Contact Us

For more information or questions about our privacy practices, please contact us through our website or customer service portal.